Privacy Policy

Bristol Funeral Flowers is part of Edith Wilmot Florist Bristol. We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your details when you visit our website or contact us.

1. Information We Collect

We may collect the following information:

Your name, contact details (email address, phone number, delivery address)
Order details, including messages for tribute cards
Payment and billing information (processed securely through our payment provider)
Any information you share when contacting us by phone, email, or contact form

2. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Contact you about your order or enquiry
Provide customer support
Improve our services and website experience
We never sell your information or share it with third parties for marketing purposes.

3. Sharing Your Information

We may share your information only with:

Our trusted payment and delivery partners (for example, to deliver flowers to a funeral director)
Legal or regulatory authorities if required by law

4. Data Storage and Security

Your data is stored securely and only for as long as necessary to fulfil your order or meet legal requirements. We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

5. Cookies

Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies if you prefer.

6. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request corrections or deletion of your information
Withdraw consent for us to use your data
To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at:

Bristol Funeral Flowers (part of Edith Wilmot Florist)
📍 Address: 5 Carlton Court, Westbury-on-Trym, BS9 3DF, Bristol, United Kingdom
📞 Phone: (0044) 117 9508589
📧 Email: edithwilmotflorist@gmail.com