Returns & Refund Policy

​

At Bristol Funeral Flowers (part of Edith Wilmot Florist Bristol), we take pride in delivering beautiful, handcrafted funeral tributes. Due to the perishable nature of flowers, our returns and refunds policy is designed with care and fairness.

​

1. Cancellation of Orders

• Orders cancelled more than 72 hours before delivery will be refunded in full.

• Orders cancelled within 72 hours of delivery may incur costs for flowers already purchased or prepared.

• Bespoke or special-order arrangements require at least 7 days’ notice for cancellation to be eligible for a refund.

​​

2. Damaged or Incorrect Orders

• If your flowers arrive damaged or not as described, please contact us immediately.

• We will assess the situation and, where appropriate, offer a replacement or partial refund.

​​

3. Perishable Nature of Flowers

• Because funeral flowers are perishable, we cannot accept returns once they have been made or delivered.

• Refunds or replacements are only considered if the flowers are delivered in a condition that does not meet the standard described at the time of order.

​​

4. Contact for Issues

If you experience any issues with your order, please contact us as soon as possible:

📧 Email: edithwilmotflorist@gmail.com
📞 Phone: (0044) 117 9508589
📍 Address: 5 Carlton Court, Westbury-on-Trym, BS9 3DF, Bristol, United Kingdom

​

We will work with you promptly to resolve any problems and ensure your order reflects the care and respect you expect.